PHOTOA Digital Services · Tanzania
Refund Policy
Effective date:
Last updated:
We want you to have a fair opportunity to try PHOTOA Social Media Management System. This policy applies to all monthly subscription plans.
14-day money-back guarantee
The first payment of any plan is covered by a 14-day money-back guarantee. Request a refund within 14 days of that first payment and we will arrange a full refund. The guarantee does not apply to subsequent monthly renewals. Any mandatory consumer rights remain unaffected.
How to request a refund
Contact us by email or WhatsApp below, or request help through paddle.net. Include your account email, payment date and Paddle order or transaction reference if available. Do not send full card details or security codes.
PHOTOA Digital Services, Tanzania. Owner: Willy John.
Email: inspirewilly@gmail.com
WhatsApp: +255705401415
How refunds are processed
Paddle is the Merchant of Record and processes refunds to the original payment method. Once a refund is confirmed, the time it takes to appear depends on Paddle and your payment provider. We cannot promise a specific bank processing time. Paddle handles payment-related customer service and returns.
Cancelling future renewals
You can cancel any time from Billing to stop future monthly renewals. Cancel before your next renewal date to avoid the next charge. Cancellation and refund requests are separate: cancellation alone does not request a refund. Contact us or Paddle if you need help cancelling.